The initiative is aimed at enhancing customer service, streamlining technical support, and expanding the company’s digital marketing efforts.
The Technical Sales Support Team will be responsible for a range of customer support services including sample preparation, conducting live demonstrations and managing demo equipment. They will be available to offer both live and remote demonstrations for those unable to attend in person and be the contact point for clients to ensure a smooth flow of communications with internal teams. The Technical Sales Support Team will be supporting both the JETRIX printer series and InkTec’s extensive range of DTF and UV-DTF solutions.
Heading the team is long-time InkTec employee Ian Windebank, whose career with the company has evolved from JETRIX Engineer to providing technical sales support across the UK and Europe. Ian’s deep expertise in the JETRIX printer series positions him as the ideal leader to drive this new initiative.
“InkTec is entering a pivotal phase of growth,” said Joey Kim, Managing Director of InkTec. “Ian’s extensive knowledge and hands-on experience with JETRIX printers will ensure this new team delivers exceptional customer support while helping us build a foundation for sustainable growth in 2025 and beyond.”
Joining Ian is Pedro Hernandez, who will initially focus on DTF-related activities. Over time, Pedro will expand his responsibilities to include support for the JETRIX product line.
The team will also concentrate on developing new applications and custom profiles, testing for print quality and providing ongoing domestic service support for JETRIX printers. Overseas service responsibilities will gradually transition to a dedicated service team by 2026.
“Our objective is clear,” Joey Kim added. “We aim to enhance our operations, align more closely with our customers and the industry, and continue to deliver innovative solutions that meet and exceed market demands.”
InkTec Announces Sarah Hall as Consumables Sales Manager, Signaling Strategic Growth